Skip to main content

Privacy Policy

Effective Date: October 17, 2026

This policy describes how FluxionWatt and its affiliates (collectively, "FluxionWatt", "we", "us", or "our") collect, use, store, share, and protect information when you visit our website, subscribe to updates, submit inquiries, or use our energy management and data acquisition products and related services (collectively, the "Services").

1. Our Privacy Commitment​

We respect your privacy and your ability to make informed choices about your information. We process personal data in accordance with applicable laws and regulations, including the Personal Information Protection Law and Data Security Law of the People's Republic of China, and — where the GDPR or equivalent local laws apply — in line with their requirements for lawful basis, transparency, and data subject rights.

This policy applies to all visitors and users of our Services, whether access is free or paid. By using our website and Services, you agree to the practices described here.

2. Non-Personal Information​

You can browse our website without providing personal data. During your visit we may automatically record non-personal information such as:

a) Browser type and version b) Operating system c) Referrer URL (the page from which you reached our site) d) IP address and host name of the accessing device e) Date and time of server requests f) Device type and screen resolution

This data is analyzed in aggregate form to improve our website, products, and services. It cannot identify a specific individual. Where non-personal data is combined with personal data, we treat the combined data as personal data under this policy.

3. Personal Information We Collect​

3.1 Information You Provide​

When you contact us, register for updates, or use our Services, you may provide:

  • Contact and business information: name, email, phone number, company name, job title, country or region
  • Project context: project type, site scale, device list, requirements, and expected outcomes
  • Communication records: form submissions, email correspondence, and support tickets
  • Account information: username, password, and profile details if you register for a product portal or support account

3.2 Energy and Site Operational Data​

When you use FluxionWatt products such as TigerLogger or EMS, we may process operational data necessary to deliver the Services, including:

  • Device and system identifiers, firmware versions, and connection status
  • Site configuration such as system name, location coordinates, commissioning date, and system capacity
  • Energy telemetry such as generation, consumption, storage charge/discharge behavior, and alarms
  • Maintenance and diagnostic records generated during support activities

This data is used to operate, monitor, and improve the Services. Where required by law or contract, we process it on the basis of your instructions as the controller of your site data.

3.3 Information Collected Automatically​

Through cookies and similar technologies, we may automatically collect information about how you use the website, including pages viewed, time spent, navigation paths, and interaction events. See Section 11 for details.

3.4 Information from Third Parties​

Where permitted by law, we may receive basic business-related information from partners, distributors, or public sources to improve service relevance and support efficiency. We may also receive information from service providers that help us operate the website and Services. Such information is handled under this policy.

We do not knowingly collect payment card details on our website; any payment information is processed directly by third-party payment providers.

4. How We Use Personal Information​

We use personal information only for lawful, legitimate, and necessary purposes, including:

  • Responding to inquiries and providing pre-sales and technical support
  • Delivering demos, trial onboarding, implementation, and operations support
  • Operating, monitoring, and securing our products and services
  • Conducting analytics to improve website experience and product functionality
  • Sending product updates, event notices, or industry content where you have consented
  • Fulfilling legal, regulatory, audit, and security obligations

Where processing requires your consent, we will ask for it explicitly, and you may withdraw it at any time without affecting prior lawful processing.

5. Data Retention​

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required by law, dispute resolution, or the enforcement of our agreements. When retention periods expire, data will be deleted or anonymized. Usage data is generally retained for shorter periods unless needed for security or service improvement.

6. Data Deletion​

We will proactively delete your personal information when any of the following applies, and you may also request deletion at any time:

  1. The processing purpose has been achieved, becomes impossible, or is no longer necessary
  2. We discontinue the relevant product or service, or the agreed retention period expires
  3. You withdraw your consent
  4. We process your personal information in violation of laws, regulations, or our agreement with you
  5. Other circumstances provided by laws and regulations

To request deletion or account closure, email us at the address in Section 17. After identity verification, we will respond within the statutory time limit. Deleted data may remain in backup systems until the next scheduled backup cycle, after which it will be removed. Account closure is irreversible; please proceed carefully.

7. Sharing of Personal Information​

We do not sell or rent personal information to third parties. We share personal information only when necessary:

  • With infrastructure and service providers (cloud, email, ticketing, analytics) under confidentiality and data protection obligations
  • With your explicit authorization or consent
  • For purposes described in Section 8 (Disclosure)

8. Disclosure​

We may disclose personal information in the good-faith belief that we are required to do so by law, or that disclosure is reasonably necessary to:

  • Comply with legal processes or regulatory and judicial requests
  • Respond to claims or defend legal rights
  • Protect the rights, property, or safety of FluxionWatt, our customers, or the public
  • Support a merger, acquisition, or asset transaction, where permitted by law and subject to appropriate safeguards

Other than in the circumstances described above, we seek consent before processing or disclosing an individual's personal information.

9. Cross-Border Transfers​

Where cross-border transfer is required to deliver the Services, we follow applicable legal requirements, implement safeguards such as standard contractual clauses or certification mechanisms, and ensure the protection level is not undermined during transfer and processing.

10. Data Security​

We apply reasonable technical, administrative, and physical safeguards, including:

  • Encrypted transmission and access control
  • Role-based permissions and operation auditing
  • Log monitoring, vulnerability remediation, and system hardening
  • Contractual data protection obligations with service providers

Account information is accessible only with a password. Please keep your credentials confidential and use strong, unique passwords. While we take reasonable measures to protect data, no transmission over the internet is absolutely secure, and we cannot guarantee zero risk.

11. Cookies and Similar Technologies​

We use cookies and similar technologies (such as web storage and embedded analytics tags, including Google Analytics) to support site functionality, analyze usage, and improve user experience. You can manage or delete cookies through your browser settings; disabling them may affect certain features. We do not use cookies to collect personal information beyond what is described in this policy.

12. Marketing Preferences and Unsubscription​

When you subscribe to our updates, you agree to receive related communications. You may opt out at any time through any of the following:

a) Reply to any email we sent and request removal b) Email us at support@fluxionwatt.com c) Click the "unsubscribe" link in our emails

After opting out, we will stop sending promotional messages as soon as technically feasible.

Our website may contain links to third-party websites. Any information you provide on those sites is governed by their own privacy policies. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review their policies before providing any information.

14. Your Rights​

Subject to applicable law, you may have the right to:

  • Access and obtain a copy of your personal data
  • Correct incomplete or inaccurate information
  • Request deletion of your personal data
  • Withdraw consent (without affecting prior lawful processing)
  • Request restriction of processing or object to certain processing
  • Request portability of data you provided to us

To exercise these rights, contact us using the details in Section 17. We will verify your identity and respond within the statutory time limit.

15. Children's Privacy​

Our Services are designed for business and professional users. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal data, please contact us so we can delete it promptly.

16. Changes to This Policy​

We may update this policy to reflect business changes, technological updates, or legal requirements. Updated versions will be posted on this page with a revised effective date. For material changes affecting how we use your information, we will provide reasonable notice through the website or direct communication where appropriate.

17. Contact Us​

If you have questions about this policy or our processing of personal data, contact us at: